A range of programs to meet your specific needs

Becoming an Ariba Network supplier is one of the best ways to fully participate in today's digital economy, help your customers achieve their procurement transformation goals, and drive sales.

If you ever need help with taking advantage of the features and benefits of Ariba Network or with responding to a customer's e-procurement initiative, call on SAP Ariba Supplier Services and Support. Le ofrecemos diversos programas que lo ayudarán a obtener las respuestas y la experiencia que necesita.



Ariba Exchange User Community

This always-on help center is your primary resource for information and guidance when you're using Ariba Network. Use it for:

  • getting fast answers with easy-to-use search
  • compartir mejores prácticas
  • intercambiar documentación detallada
  • comparar notas y experiencias
  • colaborar con expertos y pares

In the community's Learning Center you'll find product documentation and tutorials. Visit the Support Center to search for help with specific problems.

Download this datasheet to learn more.

 

Supplier Commerce Consultants

When you're a Platinum or Gold supplier, the Supplier Commerce Consultants team is available to help you with:

  • Best practices on topics like organizing your accounts on Ariba Network, how to find potential customers to transact with, and the benefits of electronic integration
  • How to utilize the features included in your Gold or Platinum subscription, like passes to SAP Ariba Live or leveraging your SAP Ariba Discovery Advantage membership features
  • Functional tips on how to optimize all of your account’s features such as user setup and advanced reporting tools
  • Otras preguntas y problemas que no estén relacionados con la facturación

If you're a Platinum or Gold supplier, you can contact the Supplier Commerce Consultants team here.



Soporte técnico para proveedores de SAP Ariba

Cuando se convierte en un proveedor Platinum, Gold o Silver en Ariba Network, puede recibir soporte técnico que incluye lo siguiente:

  • Ayuda con la configuración de la cuenta, maquetación y validación de catálogos, e integración de sus sistemas secundarios con Ariba Network.
  • Acceso directo a ingenieros de soporte técnico a través del teléfono o de un formulario en línea
  • Soporte 24/7 para problemas técnicos de alta prioridad garantizado
  • Tiempo de respuesta de una hora
  • Acceso a un amplio abanico de herramientas de autoayuda en línea

Platinum, Gold, Silver, and Bronze subscriptions are applicable to all regions except Southern Africa, Brazil, and Chile. To learn more, click here.

More Information

Fulfillment on Ariba Network

Learn how Ariba Network makes fulfillment simple and smart, making it easy to anticipate and respond to customer orders and issue a clean invoice the first time, every time.

Conozca más

Got questions?

Why does your customer want you to join Ariba Network? How do you get started? What kind of technology do you need? How can you connect with customers? Get answers to these questions and more.

Conozca más